iGaming merchant onboarding: prepare the evidence pack

Which entity is applying?

Identify the company that will sign the merchant agreement and the company that contracts with players. If they differ, explain why and how the funds move between them.

Prepare a funds-flow diagram covering deposit, settlement, player balance, withdrawal, refunds and intercompany transfers. Do not describe player gambling receipts as ordinary software revenue merely because the group also has a technology company.

What evidence should be organised?

The exact requirements come from the provider. A suggested preparation pack should make the business understandable without hiding its regulated activity.

• Corporate records and a complete ownership chart.
• Identity and control information for relevant individuals.
• Current licences and the associated entities, products and domains.
• Country and product scope with the market-access assessment.
• Player terms, verification and relevant compliance procedures.
• Expected volumes, average transaction sizes and payment methods.
• Settlement-account details and an explanation of player-fund arrangements.

Why is provider product scope important?

A provider can offer different products with different restrictions. Adyen’s business-account materials, for example, describe a US onboarding control that does not allow a positive internet-gambling answer to proceed for that product. That should not be generalised to every payment product or provider.

Ask for written confirmation of the proposed entity, countries, verticals and transaction types. A payment company’s logo on another casino website is not proof that it will accept your application or the same structure.

How should forecasts be presented?

Separate historical figures from projections. Explain assumptions about deposits, withdrawals, refunds and disputes, and identify which markets contribute the expected volume.

A new operator should not manufacture processing history. Provide the actual stage of the business and a realistic launch scenario. If the provider requests additional collateral or reserves, feed that requirement into the cash-flow model before accepting commercial terms.

What should happen after an offer is received?

Review fees, reserves, settlement timing, termination, restricted markets and reporting obligations together. Check whether the offer depends on a particular licence or system configuration remaining unchanged.

Keep onboarding information current after approval. New products, countries, owners or payment flows may need reassessment. Assign an owner to notify the provider where required and preserve correspondence. Approval for the original business model should not be treated as unlimited approval for later changes.